HOW DO I CONTACT YOU?
Our customer support email is firstname.lastname@example.org
WHAT CURRENCY IS USED ON YOUR SITE?
All of our prices displayed on our website are in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.
WHAT ARE YOUR PAYMENT OPTIONS?
We currently accept Visa, Mastercard, Discover and American Express PayPal, Sezzle (Buy Now, Pay Later // *Interest Free Payments) as forms of payment.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes. We have many happy customers in every corner of the globe.
WHERE IS MY ORDER CONFIRMATION?
We automatically send you a confirmation email of your order details and estimated delivery times once you completed the checkout process. If you didn't receive one, please do not worry. You can try these instead:
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We are committed to getting your order out the door as soon as possible.
FIRST: We process your order — We do the nitty-gritty backend stuff and prepare everything for printing your item.
SECOND: We print! All Apparel, Drinkware & Jewelry items are printed in house to ensure quality. Each and every of those items are made to order.
LAST BUT NOT LEAST: From there, we package your order with love and send it your way.
USA orders are typically shipped via USPS and a tracking number will be provided via Email once your order has shipped.
CURRENT PROCESSING TIMES:
Jewelry: 2-5 business days
Apparel: 3-7 business days
Tumblers & Mugs: 3-7 business days
All Other Items: 5-7 business days
PRIORITY PROCESSING OPTION
You may upgrade to the Priority Processing Option in order to push your order up the daily order list. These packages are tagged as Priority orders, which our vendors will know to push out with high urgency.
Standard shipping generally takes 2-7 business days, in addition to the initial processing time, but can take longer during busy holiday seasons or weather conditions. (In cases of delayed shipments, please feel free to contact us and will make sure to get it resolved as quickly as possible.
*Some promotional items ship directly from our overseas warehouse and delivery may take 2-3 weeks due to high demand. (Refer to individual product pages)
International Deliveries can take anywhere from 2-6 weeks, depending on location and customs. In most cases, international packages are delivered within 2-3 weeks after Processing Time. We are not responsible for delays or any additional customs charges once the package leaves the US.
HOW CAN I TRACK MY ORDER?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
As soon as your order has shipped out, we send out a shipping notification via email with a tracking number, letting you know that your order is on the way!
To track your package, you may enter tracking information in this portal: https://thegemsgalore.com/pages/order-lookup
Please take note that the expected delivery date is provided by the courier, and is subject to change.
For questions about the status of your shipment or to reroute any orders due to address changes, please contact the courier directly:
I DID NOT APPLY MY COUPON CODE. WHAT CAN I DO?
Discount codes are NOT applied automatically and need to be entered during the checkout process. Unfortunately a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase.
Please note that coupon codes can not be combined. Only (1) coupon per order can be applied. Coupon codes are received by email and must be used within the timeframe mentioned. If you need help with applying a coupon on our website, please contact us PRIOR to placing your order and we’ll be happy to assist you.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Because of our automated process, any requests to change/cancel an order must be submitted BEFORE the item has entered production or has processed for shipping. Once an order has entered production or has shipped out, we are no longer able to edit/cancel the order.
We start processing orders the same day they are placed and changes can only be made up until then. Please contact us immediately at email@example.com
and we will do our best to accommodate the change for you, but we cannot make any promises.
WHAT IS YOUR RETURN POLICY?
We guarantee you'll love it, or your money back! You are 100% backed up by our 30 Day Money-Back Guarantee.
I ORDERED MULTIPLE ITEMS BUT ONLY PART OF MY ORDER ARRIVED. WHY?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.
HOW SECURE IS MY PERSONAL INFORMATION?
Thegemsgalore, adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
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We do our best to answer any of your questions as quickly as possible!