At TheGemsGalore we stand behind the amazing quality of our products and 100% guarantee our workmanship. All products are inspected for quality assurance before they are sent out.
Please make sure you inspect your products as soon as you receive them and let us know if there is a problem. We are more than happy to replace any product that is defective, e.g. misprints, manufacturing issue, etc. at no charge.
I RECEIVED THE WRONG ITEM. HOW DO I GET IT FIXED?
We hate to make mistakes, but sometimes we do… Please know that we strive to exceed your expectations and will get you out the correct item ASAP.
Send an email with photos of the item received to our customer service department at TheGemsGalore@gmail.com and we will take care of getting you the right item.
CAN I EXCHANGE AN ITEM?
*Exchanges must be made within 60 days from the date your item was delivered.
DO YOU OFFER RETURNS?
*There are NO RETURNS for Personalized, Holiday, or Promotional/Sale Items. Those sales are FINAL unless there's a quality issue or incorrectly sent to you.
If you have any questions about our Refund and Exchange Policy, please contact us: TheGemsGalore@gmail.com